Frequently Asked Questions….
As we remain closed during the COVID-19 pandemic, we realize you may have some questions about your Library account. Below are some answers to the most commonly asked questions.
Can I return books in your book drop? What happens if I do?
We strongly recommend that you hold onto all library materials until the Library reopens. Books that are placed in our book drop will not be checked in until the building reopens out of concerns of the virus’s lifespan and cross contamination.
Will I be charged late fees for my overdue items?
No. Items originally checked out of the Marlboro Free Library will not be charged late fees. A few years ago, the Marlboro Free Library chose to go fine free, eliminating any overdue charges, with the exception of special collections (item lending, etc). Late fees will not be charged for any special collections during the closure.
My account says I am being billed for an item. What does this mean?
After a month of having an overdue item, the item’s status will automatically change to billed. As soon as this item is checked in, this charge will come off your account. Please note: for items checked out of the Marlboro Free Library, you will not be charged any late fees for billed items. To check your account online, click here.
I have items on hold, or ready for pick up. What happens now and why can’t I request any items at this time?
As of March 19th, the Mid-Hudson Library System has suspended all holds and inter-library loan deliveries. Titles cannot be requested until operations at the Mid-Hudson Library System resumes. Items already on our holdshelf will not expire until we reopen. If an item is in transit, this item will be ready for you shortly after we reopen.
I have a question regarding my Library account and the Library’s digital resources, or I am in need of general information. Can anyone help me?
Please call the Library at 845-236-7272 and leave a message for us. Staff is working remotely to answer any questions our patrons may have. Questions can also be emailed to us at firstname.lastname@example.org. We may not be able to answer you right away, but we will get back to you as soon as we can.
Do you offer any digital resources?
Yes. With your Library card you have free access to hundreds of movies, TV shows, music, e-books, e-magazines, and audiobooks. Highlights include Universal Class for a variety of online learning and tutorials, Tumblebooks for animated talking books for kids, Acorn TV for British TV shows, and Hoopla for no-wait e-books and audiobooks. Cardholders can also learn a new language through Mango Languages. Visit our download/stream page or the online resources page for all the details.
Do you offer any educational digital resources to help with kids’ school work?
Yes. With your Library card, you have access to Britannica Elementary, Middle School, and High School, which offers thousands of up-to-date, curated, and curriculum-relevant articles, images, videos, audio clips, primary sources, maps, research tools, and recommended web sites. Cardholders also have access to Kids InfoBits, which contains over 100 age-appropriate magazines for grades K-5. This site also includes Merriam-Webster’s Elementary Dictionary, maps, flags, seals, charts and graphs.
I am unsure of how to use one of your digital resources. Are there any online tutorials available?
Yes. We have online tutorials for almost all of our digital resources. Tutorials can be viewed here. Still unsure? Give the Library a call at 845-236-7272 and leave us a message. Someone will return your call as soon as we can.
I don’t have a Library card. Can I sign-up for one online?
Yes! Click on “Get Library Card,” in the upper right hand corner of our website. You will be able to fill out an online registration card to instantly receive a temporary Library card, which will give you access to select digital resources.
Where can I check for updates regarding when the Library will reopen, Library services, etc?